Terms of service

These terms govern a restaurant’s use of Resvity. The service provider is Resvity, based in Lleida, contact address hola@resvity.com. The provider’s full registration details appear in the contract each restaurant signs and are provided in writing to anyone who asks at that address.

The customer is the restaurant, not the guest. A guest who books a table enters into no contract with Resvity: their relationship is with the restaurant.

Resvity is software used over the internet, made up of three applications on one database: the waiter’s, the restaurant’s public booking page and the administration dashboard. The restaurant receives no copy of the software and no licence to the code: it receives the right to use the service while it pays the subscription.

Expressly outside the scope: taking payments from guests, point-of-sale terminals and managing several venues from one account.

Prices are per restaurant and do not include VAT. Resvity charges no commission per booking or per cover.

• Pro: €79 a month; or €790 a year in a single payment, equivalent to ten monthly payments; or twelve monthly instalments of €72.42, €869.04 a year.
• Basic: €49 a month; or €490 a year in a single payment, equivalent to ten monthly payments; or twelve monthly instalments of €44.92, €539.04 a year.

Launch offer: while places remain, the first 5 restaurants to subscribe to the monthly plan that have never had a paid plan with Resvity pay €59 (Pro) or €39 (Basic) a month for the first 4 months, and the monthly price in force from the following month. It applies once per restaurant and per holder, and the places are shared between both plans.

What each plan includes is set out on the pricing page. If Resvity changes its prices, it will give at least thirty days’ notice and the new price will apply from the next renewal. The restaurant may cancel before it applies, with no penalty.

• The subscription renews automatically, each month or each year according to what was contracted.
• The monthly plan has no minimum term: it runs month by month and either party may let it lapse at the next renewal.
• The annual plans commit twelve months, both the single-payment plan and the twelve monthly instalments. Instalments are a way of paying for the year and do not shorten the commitment.
• Payment is made in advance, by the means indicated on subscribing. The single payment of the annual plan may be deferred to 30, 60 or 90 days from subscribing, with a surcharge of 1% of the amount for each 30 days of deferral; the amount is fixed on subscribing.
• The restaurant may cancel whenever it likes. Cancelling means the subscription is not renewed: the service runs to the end of the contracted period and the amounts for that period remain due, including any remaining monthly charges of an annual plan. Amounts for the current period are not refunded.
• If a payment is left unpaid, Resvity may suspend the service after giving notice and a period to settle it.
• On cancelling, the restaurant may ask for a copy of its data during the following thirty days. After that period, it is deleted.

Guests’ data belongs to the restaurant, which is the data controller. Resvity processes it as a processor, only to provide the service and following the restaurant’s instructions, under the article 28 GDPR processing agreement that forms part of these terms.

The restaurant undertakes to:

• Inform guests of the processing, as article 13 of the GDPR requires.
• Use the data only to manage bookings and look after its guests.
• Not enter health data that the guest has not given voluntarily.
• Respond to the rights guests exercise, with Resvity’s help when needed.

How this data is processed is set out in the privacy policy.

The logo, photographs, menu and texts the restaurant uploads to its public page remain its own. By uploading them, it authorises Resvity to display them on the booking page and in the applications, and only for that.

The restaurant warrants that it holds the rights to what it uploads, including photography, and is liable for any third-party claim over that content.

The restaurant undertakes not to use Resvity to send unsolicited commercial communications, to enter data of people who have not booked, to try to access other restaurants’ data or to subject the service to loads that compromise its operation.

These terms include no service level agreement. We will do our best to keep the service running at all times and will give advance notice of planned downtime, but we commit to no availability percentage. A restaurant that needs a written commitment can agree one separately.

Support on the Basic plan is by email. Support on the Pro plan is prioritised, meaning its requests are dealt with before others. No response time is committed to by contract.

Resvity is liable for damage it causes by breaching these terms, up to the amount the restaurant has paid during the twelve months before the event giving rise to the claim. We are not liable for loss of profit or loss of custom.

None of these limits applies in cases of wilful misconduct, gross negligence or where the law does not allow liability to be limited.

We may change these terms. If the change is significant, we will give thirty days’ notice and the restaurant may cancel with no penalty before it applies.

These terms are governed by Spanish law. For any dispute, the parties submit to the courts of Lleida, where Resvity is based, unless a mandatory rule determines another jurisdiction. This text also exists in Catalan and Spanish; the three versions say the same thing.